Careers

Spa Therapist
Live in available
Please send your CV to gm@eriska-hotel.co.uk

Chef de Partie
Live in available
Please send your CV to gm@eriska-hotel.co.uk

 

Activity Manager

Are you in love with the outdoors? If you are a lover of the country side, can tell a Royal from a Monarch, and are great with organising we would love to hear from you. Do you know about Ceilidh? If you can organise a traditional Scottish gathering or for our clients guests to visit one then this may be the role for you?

The Isle of Eriska Hotel, Spa & Island is a luxury 5* hotel located on the West Coast of Scotland on a private 300 acre Island. Scotland is a beautiful and diverse place full of natural wonders. Set in a stunning backdrop we are looking for an activity manager. This person will be involved in arranging activities for guests during their stay at the hotel.

The role is varied and will include:

  • Selling the area tours, for example nature walks, sea safaris, night watches. Perhaps fishing or walking the numerous glens in site of the varied wildlife from deer to eagle and everything inbetween.
  • Advising on and arranging activities on our very own Island.
  • Promoting our Scottish heritage on our Island, Ceilidh, Whisky tasting, our local historical sites or modern cities.

The ideal person for this role needs to understand Scotland and what is realistic and available to guests in the near vicinity, be familiar with the countryside, animals, a good local knowledge. You'll be proactive, a great communicator who is able to draw the guest interest out and adapt tours to suit their requirement.

Generous salary, accommodation available with immediate start.

Please send your CV to gm@eriska-hotel.co.uk

 

Cluster Reservations Manager

ICMI was founded by the senior management of Inverlochy Castle Hotel, Scotland's most renowned small luxury hotel, to provide a consulting and management service to the hotel and hospitality industries. ICMI now manages multiple properties across Scotland with central reservations based in Edinburgh.

As a Cluster Reservations Manager, you would be responsible for managing the central reservations team for all ICMI Collection properties ensuring delivery of an outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, department management, policy and procedure implementation and enforcement
  • Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events to your team
  • Serve as liaison with hotels and Revenue Manager
  • Monitor and develop team member performance to include providing supervision, ensuring 5 start standards are consistent, conducting counselling and evaluations, providing professional development and delivering recognition and reward
  • Recruit, interview and train team members
  • Communicate any and all new group or significant business to the Revenue Manger to ensure conversion or negotiation is optimal wherever possible
  • To negotiate, within the limits of authority, rates with potential hotel guests, prior to arrival or within the Hotel as required
  • Identify any overbooking or inventory issues and manage them effectively with inventory management and if necessary re-location
  • Assist in ensuring that the department is operated efficiently, and cover any tasks the Revenue Manager deems appropriate in their absence

Desired skills and experience:

  • Previous Team Management experience essential
  • Previous Hotel Reservations experience essential
  • Computer literate & knowledge of hotel PMS system
  • Leadership skills
  • Excellent organisation and delegation skills

Position is based in Edinburgh

To apply please e-mail your CV to dorotacikala@icmi.co.uk