Careers

Spa Therapist
Live in available
Please send your CV to gm@eriska-hotel.co.uk

Chef de Partie
Live in available
Please send your CV to gm@eriska-hotel.co.uk

 

HEAD HOUSEKEEPER

Isle of Eriska is a luxury destination and day spa located on its very own Island.

We are recruiting for Head Housekeeper to take overall responsibility for ensuring consistently high standards of housekeeping are met throughout the Island and the delivery of a smooth operation within the department. They selected candidate will be responsible for the effective management of all housekeeping staff to ensure all housekeeping duties are completed in a timely manner and to a high quality, for the maximum satisfaction of Isle of Eriska’s guests. 

DUTIES AND RESPONSIBILITIES

  • Manage and take overall responsibility for an efficient and effective housekeeping and laundry operation within the Island.
  • Check and monitor the completion of all housekeeping shift duties to ensure the smooth running of the department and the Housekeeping operation overall.
  • Inspect accommodation and public areas cleaned by Housekeeping staff to ensure that exacting standards of hygiene and cleanliness are met and maintained at all times.
  • Ensure that all guest accommodation and public areas are maintained to the highest possible standard of cleanliness and presentation by the housekeeping team.
  • Deliver the highest standards of customer service at all times, setting an example for your team in this regard, and meet all guest interactions and requests with friendly efficiency, politeness and courtesy.
  • Deal with any issues quickly and efficiently to the satisfaction of guests.
  • Attend and actively participate in regular management meetings representing the housekeeping department, including weekly HOD meeting and daily operations meetings.
  • Monitor and control day to day expenditure within the housekeeping budget.
  • Deal with suppliers, negotiating arrangements with new suppliers where appropriate in consultation with the General Manager.
  • Maintain efficient stocks and stock control procedures to ensure cost effective use of products and related housekeeping resources, working to budget. Ensure stock takes of linen, robes and other housekeeping items are completed fully when required.
  • Take overall responsibility for housekeeping staff recruitment, inductions, training, appraisals and management, addressing issues as they arise in the moment and escalate issues as required, take advice from HR and implement formal procedures where necessary.
  • Ensure staffing levels are adequate to deliver to the needs of the business at all times and take action through recruitment if not.
  • Organise and ensure staff accommodation is kept clean to an appropriate standard.
  • Deal with annual leave requests from all members of the housekeeping team, authorising and declining requests as required.
  • Take overall responsibility for the completion of the rota and the communication of this to team members, ensuring the department is adequately staffed at all times, according to operational requirements.
  • Ensure that any areas of the resort or accommodation requiring maintenance are reported following the correct procedure and record any faults or damage to be repaired.
  • Take overall responsibility for ensuring compliance with health and safety regulations within housekeeping, maintaining accurate and up to date records and risk assessments for the department. Report any health and safety hazards immediately you become aware of them.
  • Communicate positively and maintain effective working relationships with all staff, colleagues and internal departments and work as a team in order to resolve issues efficiently.
  • Encourage and motivate the housekeeping team on a daily basis to complete all tasks to an exceptional quality.
  • Any other duties which may reasonably be required from time to time.

PERSON SPECIFICATION

  • The ideal candidate will have considerable demonstrable experience working as Head Housekeeper with a background in a busy hotel or organisation operating in the leisure or hospitality industry, displaying exacting standards.
  • Experience of supervising and leading a team of staff.
 

Activity Manager

Are you in love with the outdoors? If you are a lover of the country side, can tell a Royal from a Monarch, and are great with organising we would love to hear from you. Do you know about Ceilidh? If you can organise a traditional Scottish gathering, or arrange for our guests to visit one, then this may be the role for you!

The Isle of Eriska Hotel, Spa & Island is a luxury 5* hotel located on the West Coast of Scotland on a private 300 acre island. Scotland is a beautiful and diverse place full of natural wonders. Set in a stunning backdrop we are looking for an activity manager. This person will be involved in arranging activities for guests during their stay at the hotel.

The role is varied and will include:

  • Selling the area tours, for example nature walks, sea safaris, night watches. Perhaps fishing or walking the numerous glens in sight of the varied wildlife from deer to eagle and everything inbetween.
  • Advising on and arranging activities on our very own island.
  • Promoting our Scottish heritage on our island, Ceilidh, Whisky tasting, our local historical sites or modern cities.

The ideal person for this role needs to understand Scotland and what is realistic and available to guests in the near vicinity, be familiar with the countryside, animals, a good local knowledge. You'll be proactive, a great communicator who is able to draw the guest interest out and adapt tours to suit their requirement.

Generous salary, accommodation available with immediate start.

Please send your CV to gm@eriska-hotel.co.uk

 

ICMI Group Junior Operations Manager

Group Junior Operations Managers are required to travel between all ICMI properties and be able to step into a Duty Manager level role and support the hotels with holiday cover and staff shortages. 

They have to be able to solve problems quickly and in a professional and pleasant manner. They must be able to deal successfully with a wide variety of people from different cultures and backgrounds. Have initiative, self-discipline, effective communications skills, and the ability to organize and direct the work of others.

Junior Operations Managers are responsible for making decisions with the guidance of the Assistant Operations Manager and the Group Operations Manager that directly affect the day-to-day operations for the entire group. You will work closely with the Hotel General Manager on a day to day basis to ensure a flawless service and experience for our guests.

Travel and working away from home is a key factor within this job role as you will be away from home each night of your working week.  You must be able to drive and have your own car suitable for extensive travel in all weather conditions.

You are required to have a minimum of one year experience at a Duty Manager level in a 4-5 star hotel.  This is a wonderful opportunity for those who are interested and highly committed to career in the luxury hotel market.

Competitive salary and mileage provided.

Please email CV to kerrywatson@icmi.co.uk

 

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